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Food Safety & GFSI

Customer Complaint
System

Log, categorise, investigate, and close every customer complaint. KPI dashboard with trend analysis, root cause tracking, and CAPA integration — built for GFSI compliance.

GFSI CompatibleCAPA IntegrationTrend Analysis5 Sheets
CUSTOMER_COMPLAINT_SYSTEM.xlsx
Complaint Log
Investigation
CAPA Tracker
KPI Dashboard
CategoryItemStatusValueNotes
Customer Complaint System — Sample Data
Section AItem 1Complete100%Verified
Section AItem 2In Progress67%Due next week
Section BItem 3Action Required0%Overdue
Section BItem 4Complete100%On track
SUMMARY67%2 actions needed
$19
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★★★★★4.9 / 5.0
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By the numbers

Customer Complaint System

GFSI
Clause Aligned
CAPA
Integrated
Auto
KPI Build
Trend
Alerts
Contents

All 5 sheets,
explained.

Sheet 01
Complaint Log
All complaints with date, customer, product, category, severity, and status
Sheet 02
Investigation
Root cause analysis using 5-Why format with evidence fields
Sheet 03
CAPA Tracker
Corrective and preventive actions with owner, due date, and effectiveness check
Sheet 04
KPI Dashboard
CPMU, closure rate, category breakdown, average resolution time
Sheet 05
Monthly Trend
Month-over-month complaint volume by category
Reviews

Professionals who use it daily.

★★★★★
"
Our complaint rate was trending up and we did not know why until we categorised properly. Identified a packaging issue within 3 months.
M
Michelle P.
Quality Director · Beverage Manufacturing
★★★★★
"
GFSI auditor reviewed our complaint system and it met every requirement. The CAPA integration made the difference.
R
Ryan C.
QA Coordinator
FAQ

Common questions.

Does this meet GFSI requirements?+
Yes. Covers receipt, investigation, root cause, corrective action, and trend monitoring — required by BRCGS, SQF, and FSSC 22000.
Can I track complaints by customer?+
Yes. The log includes customer fields and the KPI dashboard can break down by customer, product, or category.
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